Returns Policy

We allow you to return your items within 30 days from the receipt of your goods. For your return to be accepted you must not have added any pets to the PawTrails app (scanned the QR code).  Returns must also be in the state you received them and in the original packaging.


Your refund will be processed as soon as the item(s) you have returned are inspected by our team. Once the return has been approved, it can take up to 14 days for the refund to be made to your payment services provider (for example your credit card supplier). Please note: the time for a payment services provider to refund you can vary depending upon the provider.

One Year Warranty

The Supplier shall provide a limited one-year warranty in relation to faulty product units. This warranty will not apply if the unit has been damaged either by the Retailer or Consumer.

If you purchase in a retail the unit should be returned to that store (please see retailers returns policy). If you purchase online, please contact us on 021 432169 or email and we will organise the product to be picked up and a replacement unit shall be provided.

Received Incorrect Product

If you have received an incorrect product, we recommend you contact one of our customer service representatives at